Typical Services Offered
Typical service contracts may include daily or weekly on-site office hours. This can range from a few hours a week to several hours a day, depending on your needs. With your service contract, we also include:
Remote Monitoring of your hosts and services from our NOC [network operations center]. This enables us to be proactive about problems with your site. Often we get notified about issues and fix them before anyone else even notices.
Security Monitoring of your hosts. This includes our homegrown filesystem integrity checker, rootkit detections, log analysis and periodic security audits.
Security Updates and Patch maintenance of all hosts. We keep up to date on the latest security vulnerabilities and fixes so you don’t have to.
Backup and Disaster Recovery. We’ll help you choose an appropriate backup and disaster recovery strategy and implement it for you depending on your needs.
Email Contact. We’ll be the technical email contact for your user’s, as well as, postmaster and webmaster if desired.
Emergency Contact. We can be on-call 24/7 for emergency support. Emergency rates apply for off-hours support.
